Shipping & Returns Policy

Shipping & Returns Policy

Click & Collect

Click and Collect

Join the thousands of customers who choose Click + Collect every week and save time with our great-value collection. We’ll pick and pack your order for you with freshness in mind, ready for you to swing by and collect in our pharmacy when it suits you.

No need to rush and queue.

This service is free of charge. You will be notified by email when your order is ready. The service is suitable if you live or work around Ikeja or the surrounding areas.

With click & Collect, there is no need to wait at home if you can’t, your order will be ready for you in-store during our normal opening times.

Postage cost

Delivery times are estimates. Can vary due to the time of day you order.

Delivery time estimates are subject to the courier company.

Shipping to Lagos cost starts from N1850 Next day delivery

Free Shipping within Lagos for orders N100,000 and over

Order Online & Collect in Store ( Lagos Only )

Shipping to Rest Of Nigeria – 2-3 days cost starts from N2000

Free Shipping within Nigeria for orders N200,000 and over

Shipping to Rest of Africa –  5-7 working days Cost starts from N12000

Shipping to Europe 7 – 14 working days Cost starts from N18000

Shipping to Rest of the world – 7 – 14 days Cost starts from N18000

Return & Refund Policy

Our Return and Refund Policy was last updated 12/12/2021

Thank you for shopping at Assetpharmacy.com

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

 

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Asset Chemist Nig Ltd
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to com accessible from https://www.assetpharmacy.com/
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for canceling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By visiting this page on our website: https://www.assetpharmacy.com/contact-us/
  • By sending us an email: customerservice@assetpharmacy.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging
  • The following Goods cannot be returned:
  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.(medicines, prescription products and health products
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Asset Pharmacy

1 Olugbesan Close, Off Adegbeyemi Street

Allen Avenue, Ikeja

Lagos.

 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: